Contact us

At Gambiva, we understand the importance of providing our players with top-notch support and ensuring their experience is seamless from start to finish. To assist you with any questions or concerns, please find below the contact information for our dedicated support team.

Customer Support Availability

Our customer support team is available 24/7 through email at [email protected]. We strive to respond to all inquiries in a timely manner and appreciate your patience as we work to address each issue promptly.

For more urgent matters, you can reach out to us via our Live Chat service, accessible from within the website or through our mobile app. Our support team is always available to help resolve any pressing issues you may encounter.

Live Chat Support

Our Live Chat feature enables instant interaction with a dedicated customer representative. They will be happy to guide you through our platform and assist in resolving any queries or problems you may have.

Please note that due to the high volume of inquiries, response times during peak hours might vary slightly. However, we guarantee your issue will receive attention within 24-48 hours, at most.

Email Support

For non-urgent matters or if you'd prefer not to use Live Chat, our support email address is [email protected]. Please be sure to include all relevant details regarding your inquiry in the body of the message for faster resolution.

We aim to respond to emails within 48 hours on weekdays (Monday-Friday) and may take slightly longer during weekends or holidays due to reduced operational hours.

Help Centre

If you're experiencing technical issues with our website, mobile app, or any other service-related concerns, we recommend consulting our comprehensive Help Centre. This resource is designed to provide self-help solutions for common problems, ensuring a seamless experience.

FAQs and Responsible Gambling Assistance

For general questions regarding gameplay rules, bonus terms, payment methods, or responsible gaming practices, please refer to our Frequently Asked Questions (FAQ) section within the website.

Additionally, if you're concerned about your gambling habits or wish to set deposit limits, time-outs, or self-exclude from playing for a specified period, don't hesitate to contact us via any available channel. Our team is here to assist with responsible gaming and support you every step of the way.

Technical Support

Should you encounter any issues related to payment processing, account activation, or verification procedures not resolved through other channels, please reach out directly to our technical support department at [email protected]. We're committed to ensuring these matters are handled promptly by dedicated specialists.

Escalation Procedures and Account-Security Assistance

In the event your issue persists despite attempting resolution via email or live chat, don't hesitate to request escalation assistance through any available channel. For security-related concerns or urgent matters requiring immediate attention, please contact us at [email protected].

We understand that sometimes issues arise beyond our control, and in such cases, we'll work with you to find a solution within the stipulated response time for non-urgent matters.

Multilingual Support

While our primary language of communication is English, Gambiva aims to provide assistance in multiple languages where feasible. If your preferred language isn't listed here or during support interactions, please let us know so we can assist as best possible given the circumstances.

For technical inquiries regarding software compatibility on various devices or accessing specific services through mobile browsers, you may reach out directly via email for further assistance.

General Support Workflow

To ensure swift resolution of your issue, we kindly request that you follow these steps:

Review our Help Centre and FAQs sections to see if the answer is there.
If not resolved through self-help options or initial interaction with support, proceed to contact us using any available channel.
We'll do everything in our power to resolve your issue within a reasonable timeframe.

Response Expectations

We appreciate transparency regarding response expectations and strive to adhere to these guidelines as closely as possible:

Response Times: Emails are typically answered within 24-48 hours; however, please note that during peak periods (such as holidays or special events), it might take slightly longer.
Urgency Levels: For more urgent matters requiring immediate attention or critical account security issues, we'll prioritize your request accordingly and keep you informed through our chosen communication channel.

Your feedback is invaluable in helping us improve the support experience for all Gambiva players. If you have any suggestions regarding our services, please don't hesitate to reach out via email with "Feedback" as the subject line so it can be addressed promptly by our dedicated team.

We're committed to continuously improving and striving towards 100% satisfaction among our valued customers.